Silhouette Mattress

Warranty (10 Year)

United Mattress Materials (UMM) warrants that this product will be free from defects in material and workmanship as described in this Limited Warranty. The warranty begins on the day you purchase the mattress.

Limited 10-Year Warranty

The limited warranty runs from the original date of purchase and is provided only to the original purchaser. If a manufacturing defect is identified within the scope of this warranty we shall repair or replace at our option. We reserve the right to substitute materials by equivalent or superior quality. Since fabrics are constantly upgraded we do not guarantee that the replaced mattress will have the same fabric. Repair or replacement does not extend or begin a new warranty period. We are not liable for any incidental or consequential damages arising out of the use of this product or the inability to use this product. We do not warrant that product is suitable for any person’s medical condition. In no event shall our liability exceed the original purchase price of the product.

The Do’s
• Do give your new mattress time to air after removal of the plastic packaging.
• Do carry the mattress vertically on its side, while moving it.
• Do use a mattress protector / pad to keep your mattress hygienic and clean.

The Do Not’s
• Do not bend, fold or jump on the mattress as damage can occur.
• Do not use dry cleaning fluid on your mattress.
• Do not smoke in bed.
• Do not remove any labels from the mattress.
• Do not bend the mattress while transporting.
• Do not place the mattress on a base which is sagging. The base surface should be rigid and non-yielding
with the required supports. When purchasing just a mattress it is important that you check your bed / box
spring for rigidity. An old foundation may not provide sufficient support.

Coverage
• Sagging of the pocketed coils.
• Body indentations of more than 2”.
• Breakage of Coils.
• Coils or wires that rip the fabric.
• Fraying of the cover fabric within three months of purchase.

Exclusions
This warranty does not apply to and excludes:

• Consumer firmness/comfort preference.
• Normal changes in softness or recovery time of high-density foams, including memory foam, due to normal use, temperature, or humidity.
• Normal body impression(s) as indicated by your warranty code (see chart).
• Consumer bed height/weight preference.
• Cover (fabric) and handles.
• Corner guards.
• Bent border/grid wires.
• Burns, cuts or tears.
• Vermin infestations.
• Mattresses or foundations displaying stains or soil that reasonably indicates the presence of potentially dangerous bodily fluids, blood borne pathogens or other substances that could cause injury.
• Mattresses used with an inadequate foundation and/or support system.

How to File a Claim
In the event of a Defect and in order to get the benefit of this limited Warranty, you must return your mattress/mattress set to UMM and provide proof of the original date of purchase. Any transportation or shipping costs associated with any such repairs or replacements are purchaser’s responsibility.

Evidence of a Defect and any claims must be sent to the address set forth at the end of this limited Warranty. To initiate a claim under this limited Warranty, contact United Mattress Materials at 305-888-6222 or bsantos@ummaterials.com to obtain a Returned Merchandise Authorization (“RMA”) number before shipping the item No returns will be accepted without an RMA number.

THE WARRANTIES AND REMEDIES SET FORTH HEREIN AND THE OBLIGATIONS AND LIABILITIES OF SELLER AS STATED ABOVE ARE THE SOLE AND EXCLUSIVE REMEDIES AVAILABLE TO PURCHASER AND PURCHASER HEREBY WAIVES ALL OTHER REMEDIES, WARRANTIES OR GUARANTIES, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR PARTICULAR PURPOSE. PURCHASER ACKNOWLEDGES THAT NO OTHER REPRESENTATIONS WERE MADE TO PURCHASER OR RELIED UPON BY PURCHASER WITH RESPECT TO THE QUALITY AND FUNCTION OF THE PRODUCTS HEREIN SOLD.